Refund policy


At SAMIO, we want you to feel confident about every purchase. If the product you receive is not quite right, you may request a return or exchange within 7 days of delivery, subject to the conditions below.

Eligibility for Return or Exchange

To be eligible for a return or exchange:

  • The request must be submitted within 7 days of delivery.

  • The item must be unused, unworn, unwashed and in its original condition.

  • All original tags, labels and packaging must be intact.

  • The item must not have stains, odours, damage or signs of use.

  • Proof of purchase or order number may be required.

Products purchased at a discounted or promotional price are eligible for return or exchange unless the product is specifically marked as "Final Sale" or "Non-Returnable" on the product page at the time of purchase.

This means products displaying a regular sale price on SAMIO.in are not automatically excluded from our return policy.

Exchanges

If you ordered the wrong size or would prefer another available size, you may request an exchange within 7 days of delivery.

Exchange requests are subject to stock availability.

If the requested size or product is unavailable, we may offer an alternative product or process a refund, as applicable.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective or incorrect product, contact us as soon as possible with your order details and clear photographs of the product.

Once verified, we will arrange an appropriate replacement, exchange or refund at no additional cost to you.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products specifically marked Final Sale or Non-Returnable on the product page.

  • Customized or personalized products.

  • Products that have been worn, washed, altered or damaged after delivery.

  • Products returned without their original tags or packaging.

  • Items that do not meet our return eligibility conditions.

A promotional or discounted price alone does not make an item non-returnable unless it is clearly identified as Final Sale or Non-Returnable before purchase.

Return Process

To request a return or exchange, contact us within 7 days of receiving your order.

Please provide:

  • Your name

  • Order number

  • Product you wish to return or exchange

  • Reason for the request

  • Photographs, where applicable

Our support team will review your request and provide further instructions.

Please do not send a product back without first contacting our support team.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

For Cash on Delivery orders, our support team may request bank or UPI details to process an approved refund.

Any applicable shipping or return charges will be communicated before the return is processed.

Order Cancellation

If you wish to cancel or modify an order, please contact us within 2 hours of placing the order.

Once an order has been processed or shipped, it may no longer be possible to cancel or modify it.

Need Help?

For return, exchange or refund assistance, contact:

Email: support@samio.in
Phone / WhatsApp: +91 97996 09437

We will be happy to assist you.